Privacy Policy

This Privacy Policy describes how Sara Sajeeda Sdn. Bhd. (“we”, “our”, “us”) handles your personal data when you shop with us, create an account, or browse sarasajeeda.com. We comply with the Personal Data Protection Act 2010 (PDPA) of Malaysia.

By using our website or placing an order, you consent to the practices described here.

• Identity & contact: name, email, phone number, billing and delivery addresses.
• Order data: items purchased, sizes, order history, and notes you provide.
• Payment data: processed securely by our payment provider, Stripe. We do not store your full card details on our servers.
• Technical data: IP address, device and browser type, and how you use our site (via cookies).

• To process and deliver your orders, and to handle returns or exchanges.
• To provide customer support and respond to your enquiries.
• To send order updates and, with your consent, news about new arrivals and offers (you can unsubscribe anytime).
• To improve our website, products, and shopping experience.

We only share what is necessary, with trusted parties:

• Couriers: your name, address, and phone number to deliver your parcel.
• Stripe: to securely process your payment.
• Service providers: hosting, analytics, and email tools that help us operate.
• Authorities: where required by Malaysian law.

We never sell your personal data.

We use cookies to keep your cart working, remember preferences, and understand how our site is used. You can disable cookies in your browser, though some features (like checkout) may not work properly without them.

We apply reasonable technical and organisational measures to protect your data from loss or unauthorised access. We keep personal data only as long as needed to fulfil orders and meet legal, tax, and accounting obligations.

Under the PDPA, you may request access to or correction of your personal data, and withdraw consent to marketing at any time. To exercise these rights, contact us using the details below.